Shipping policy
Where we ship
We currently ship within the United States only. We hope to open up international shipping later.
Processing and dispatch
Orders are picked, graded and packed on the same bench, usually within one business day. Orders placed at weekends or on US public holidays are packed on the next business day.
You'll get a confirmation email when you order, and a second email with tracking when it ships.
Delivery options and cost
Rates are shown at checkout before you pay.
- Standard — typically 3–7 business days after dispatch.
- Express — typically 1–3 business days after dispatch.
Transit times are the carrier's estimates, not guarantees, and they're counted from dispatch rather than from when you ordered. Weather, holidays and carrier backlogs happen.
How we pack cards
We scale the protection to what's in the order. Valuable singles are sleeved and go into a toploader or semi-rigid holder. Lower-value and bulk cards are bagged and bundled securely — not every card gets its own sleeve, but every card is packed so it can't bend, shift or get wet in transit.
Everything ships in a rigid, water-resistant mailer, and larger or higher-value orders go into a box with extra padding.
We put more care into packing than most sellers do. It's the part of this job people only notice when someone gets it wrong, and we'd rather spend the extra minute and the extra toploader than have a card turn up creased.
Tracking
Every order ships with tracking. If your tracking hasn't updated for several days it's usually a carrier scanning gap rather than a lost parcel — but if the estimated delivery date has passed, contact us and we'll chase it.
If your order is late or lost
Tell us within 30 days of the estimated delivery date and we'll investigate with the carrier and make it right. See our Refund Policy for how that's resolved.
Address accuracy
We ship to the address you enter at checkout, exactly as entered. Please check it before paying. If a parcel comes back to us because the address was wrong or incomplete, we'll happily re-send it once you've covered the return postage.
Preorders
Cards marked (Preorder) have not been released yet and ship on or shortly after the set's release date. If your order mixes preorder and in-stock cards, we hold the whole order and ship it together when the preorder is released — email us if you'd rather have the in-stock cards sent straight away, and we'll split the shipment.