Refund policy

All sales are final.

We do not accept returns or offer refunds because you changed your mind, no longer want a card, found it cheaper elsewhere, or because the market price moved after you bought. Please check the card name, set, collector number, printing, finish and condition before you order — every one of those is listed on the product page.

What we will always put right

The rule above is about buyer's remorse. It is not a licence for us to get your order wrong. If we make a mistake, we fix it. Contact us and we will sort out any of the following:

  • You received the wrong card — wrong name, set, printing, finish or collector number.
  • A card is missing from your order.
  • A card arrived damaged, or the package arrived damaged.
  • The condition doesn't match what was listed. We grade every card by hand, and hand grading is a judgement call; if ours was wrong, we own it.
  • Your order never arrived.

How to report it

Email support@hamsterbrainstradingpost.com or use our contact page with:

  • your order number
  • which card or cards are affected
  • for damage or condition issues, clear photos of the card and the packaging

Time limits

  • Wrong, missing, damaged or misgraded card — report within 7 days of delivery.
  • Order never arrived — report within 30 days of the estimated delivery date.

Report a problem inside those windows and we will help. Outside them we usually can't, because the trail has gone cold and we can no longer tell what happened.

How we resolve it

We'll offer a replacement, a partial refund, or a full refund for the affected cards — whichever fits the situation. You will not normally need to send anything back to us, which is deliberate: posting a single card back rarely costs less than the card is worth. If we do need something returned, we'll ask and we'll cover the postage.

Refunds go back to your original payment method, typically within 5 to 10 business days of us approving them, depending on your bank.

What is not covered

  • Change of mind, or any reason not listed above.
  • Market price movements after your purchase. Card prices move constantly and that risk is yours once the order is placed.
  • Sealed product that has been opened. No exceptions — once it's open we can't verify what was inside.
  • Mystery packs. These are randomised by design. You can't claim on which specific cards you received, though every other protection above still applies: if a pack arrives damaged, short, or never arrives, tell us.
  • Damage that happened after delivery, including damage from opening the package carelessly.
  • Packages refused or marked "return to sender" without contacting us first.
  • Delivery to an address entered incorrectly at checkout. If it comes back to us we'll re-send it once you cover the postage.
  • Returns sent back without us agreeing to them first. We can't process what we're not expecting.

Cancelling an order

We can cancel and refund in full any time before your order is dispatched. Once it's in the post, the terms above apply. We pack quickly, so tell us as soon as you can.

Before you file a chargeback

Please talk to us first. Nearly everything is fixable in a day or two by email, and a chargeback takes weeks and helps neither of us. We answer every message.